{"id":12,"date":"2025-12-06T13:19:01","date_gmt":"2025-12-06T12:19:01","guid":{"rendered":"https:\/\/purematrixchem.com\/?page_id=12"},"modified":"2025-12-21T09:48:37","modified_gmt":"2025-12-21T08:48:37","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/purematrixchem.com\/ru\/refund_returns-2\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f"},"content":{"rendered":"<p><strong>Last Updated: 1\/12\/2025<\/strong><\/p>\n\n\n\n<p>Due to the nature of chemical products, all returns must follow strict rules to ensure safety and compliance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Eligibility for Returns<\/strong><\/h2>\n\n\n\n<p>Returns are accepted only if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is defective<\/li>\n\n\n\n<li>The wrong item was delivered<\/li>\n\n\n\n<li>The item was damaged during shipping<\/li>\n<\/ul>\n\n\n\n<p>We <strong>cannot<\/strong> accept returns of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used chemical containers<\/li>\n\n\n\n<li>Products with broken seals<\/li>\n\n\n\n<li>Custom-made or special-order chemicals<\/li>\n\n\n\n<li>Chemicals requiring regulated disposal<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Return Request Process<\/strong><\/h2>\n\n\n\n<p>To request a return:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact us at info@purematrixchem.com within <strong>7 days<\/strong> of delivery<\/li>\n\n\n\n<li>Provide order number and clear description of the issue<\/li>\n\n\n\n<li>Wait for authorization before shipping any items back<\/li>\n<\/ol>\n\n\n\n<p>Unauthorized returns will be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Refunds &amp; Replacements<\/strong><\/h2>\n\n\n\n<p>Once approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Defective items will be replaced where possible<\/li>\n\n\n\n<li>Refunds will be processed to the original payment method<\/li>\n<\/ul>\n\n\n\n<p>Shipping fees may not be refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p>Contact us at info@purematrixchem.com for questions related to refunds and returns.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Last Updated: 1\/12\/2025 Due to the nature of chemical products, all returns must follow strict rules to ensure safety and compliance. 1. Eligibility for Returns Returns are accepted only if: We cannot accept returns of: 2. Return Request Process To request a return: Unauthorized returns will be refused. 3. Refunds &amp; Replacements Once approved: Shipping [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":30131,"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/pages\/12\/revisions\/30131"}],"wp:attachment":[{"href":"https:\/\/purematrixchem.com\/ru\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}