{"id":12,"date":"2025-12-06T13:19:01","date_gmt":"2025-12-06T12:19:01","guid":{"rendered":"https:\/\/purematrixchem.com\/?page_id=12"},"modified":"2026-07-03T09:33:38","modified_gmt":"2026-07-03T08:33:38","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/purematrixchem.com\/pt\/refund_returns-2\/","title":{"rendered":"Pol\u00edtica de reembolso e devolu\u00e7\u00e3o"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Return &amp; Exchange Policy<\/h1>\n\n\n\n<p><strong>Effective Date:<\/strong> 15\/12\/2025<\/p>\n\n\n\n<p>At Pure Matrix Chem, we strive to provide high-quality products and excellent customer service. This Return &amp; Exchange Policy applies to orders shipped to the following countries:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Belgium<\/li>\n\n\n\n<li>Germany<\/li>\n\n\n\n<li>Spain<\/li>\n\n\n\n<li>France<\/li>\n\n\n\n<li>Ireland<\/li>\n\n\n\n<li>Italy<\/li>\n\n\n\n<li>Netherlands<\/li>\n\n\n\n<li>Poland<\/li>\n\n\n\n<li>Portugal<\/li>\n\n\n\n<li>Romania<\/li>\n\n\n\n<li>Russia<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p>We accept returns for both:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defective or damaged products<\/strong><\/li>\n\n\n\n<li><strong>Non-defective products<\/strong> (for example, if you change your mind)<\/li>\n<\/ul>\n\n\n\n<p>To be eligible for a return, products must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be returned within <strong>30 calendar days<\/strong> of the delivery date.<\/li>\n\n\n\n<li>Be in their original packaging.<\/li>\n\n\n\n<li>Be unused and in the same condition in which they were received.<\/li>\n\n\n\n<li>Include all original accessories, documentation, and packaging.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Defective or Incorrect Products<\/h2>\n\n\n\n<p>If you receive a product that is defective, damaged during transit, or if you receive the wrong item, please contact our Customer Support team within <strong>7 dias<\/strong> of delivery.<\/p>\n\n\n\n<p>Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Clear photographs showing the defect or damage<\/li>\n<\/ul>\n\n\n\n<p>Once the issue has been verified, we will offer one of the following at no additional cost:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A replacement product<\/li>\n\n\n\n<li>An exchange<\/li>\n\n\n\n<li>A full refund<\/li>\n<\/ul>\n\n\n\n<p>Return shipping costs for verified defective or incorrect products will be covered by us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Non-Defective Returns<\/h2>\n\n\n\n<p>If you wish to return a product for reasons other than a defect, you may do so within <strong>30 calendar days<\/strong> after delivery.<\/p>\n\n\n\n<p>To qualify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product must remain unopened, unused, and in its original packaging.<\/li>\n\n\n\n<li>The product must be suitable for resale.<\/li>\n<\/ul>\n\n\n\n<p>Customers are responsible for return shipping costs unless otherwise required by applicable law.<\/p>\n\n\n\n<p>Original shipping charges are non-refundable unless the return results from our error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Exchanges<\/h2>\n\n\n\n<p>Yes, we accept exchanges.<\/p>\n\n\n\n<p>Products may be exchanged within <strong>30 calendar days<\/strong> after delivery provided they meet the eligibility requirements described above.<\/p>\n\n\n\n<p>If the replacement product has a different value, the price difference will either be charged or refunded accordingly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Process<\/h2>\n\n\n\n<p>To initiate a return or exchange:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our Customer Support team with your order number.<\/li>\n\n\n\n<li>Wait for return authorization and return instructions.<\/li>\n\n\n\n<li>Securely package the item.<\/li>\n\n\n\n<li>Ship the item using the provided instructions.<\/li>\n<\/ol>\n\n\n\n<p>Returns sent without prior authorization may experience delays in processing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Refunds<\/h2>\n\n\n\n<p>Once your returned item has been received and inspected, we will notify you of the outcome.<\/p>\n\n\n\n<p>If approved, refunds will be processed to the original payment method within <strong>5\u201310 business days<\/strong>, depending on your payment provider.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Non-Returnable Items<\/h2>\n\n\n\n<p>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products that have been opened or used.<\/li>\n\n\n\n<li>Products not returned in their original condition.<\/li>\n\n\n\n<li>Products damaged due to customer misuse.<\/li>\n\n\n\n<li>Products returned after the applicable return period.<\/li>\n<\/ul>\n\n\n\n<p>This does not affect your statutory rights regarding defective or incorrectly supplied products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Return Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defective or incorrect products:<\/strong> Return shipping is paid by us.<\/li>\n\n\n\n<li><strong>Non-defective returns:<\/strong> Return shipping is the customer&#8217;s responsibility unless otherwise required by law.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact Us<\/h2>\n\n\n\n<p>If you have any questions regarding returns or exchanges, please contact our Customer Support team via info@purematrixchem.com.<\/p>\n\n\n\n<p>We are committed to resolving all return requests fairly and promptly.<\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange Policy Effective Date: 15\/12\/2025 At Pure Matrix Chem, we strive to provide high-quality products and excellent customer service. This Return &amp; Exchange Policy applies to orders shipped to the following countries: 1. Return Eligibility We accept returns for both: To be eligible for a return, products must: 2. Defective or Incorrect Products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":30588,"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/pages\/12\/revisions\/30588"}],"wp:attachment":[{"href":"https:\/\/purematrixchem.com\/pt\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}