ORDERING & SHIPPING

1. Ordering Process

• Browse products
• Add items to the cart
• Submit order request
• You will receive confirmation and payment instructions
• Orders are dispatched once payment is cleared

We reserve the right to request additional verification or documentation.

2. Shipping Regions

We ship to most countries within the EU, UK, and EEA.
Some chemicals may be restricted by export or safety regulations.

3. Shipping Methods

We use certified couriers that meet chemical transport standards.

All shipments include:

• Secure packaging
• Proper hazard labelling
• SDS documentation

4. Delivery Times

Delivery estimates:

• Local: 2–4 business days
• Europe-wide: 4–7 business days

Delays may occur due to customs or regulatory checks.

5. Lost or Damaged Shipments

If your package is damaged or missing:

• Notify us within 48 hours
• Provide photos if damaged

We will work with the courier to resolve the issue promptly.